Q&A

Ordering

How do I place an order?
Select your preferred color and size, then add the item to your cart. You can review your order before completing checkout.

Do I need to create an account to place an order?
No. You can check out as a guest. Creating an account is optional and may help you save your details for future orders.

Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be available.

Sizing

How do I choose the right size?
Please check the size information on each product page before ordering. If you are between sizes, we recommend comparing the measurements with an item you already own.

Are the measurements exact?
Manual measurements may vary slightly. A small difference of 1–3 cm may occur depending on the garment and measuring method.

Shipping

Where do you ship?
We ship to selected countries and regions. Available shipping options will be shown at checkout.

How long does shipping take?
Estimated delivery time depends on your location, shipping method, and local customs processing. Please check our Shipping Policy for more details.

How can I track my order?
Once your order has shipped, tracking information will be sent by email. Tracking updates may take 24–72 hours to appear.

Returns & Refunds

Can I return an item?
Returns may be accepted if the item meets our return conditions. Please check our Return & Refund Policy before requesting a return.

What should I do if I receive the wrong or damaged item?
Please contact us with your order number and photos of the issue. We will review the case and assist you as soon as possible.

Products

Are all items ready to ship?
Most items are processed after payment confirmation. Processing time may vary depending on product availability and order volume.

Will the color look exactly like the photos?
Product colors may appear slightly different due to lighting, screen settings, and photography conditions.

Wholesale & Collaboration

Do you offer wholesale orders?
Yes. For wholesale or collaboration inquiries, please contact us with your business name, country, product interest, and estimated order quantity.

How do I contact you?
You can reach us through the Contact page.

Still need help?

Contact us at support@amberelle.store with your question, order number, or product details.